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ServiceGo Privacy Policy

We at ServiceGo are committed to protecting your privacy. This Privacy Notice describes how we collect, receive, use, store, share, transfer, and process your personal information. It also describes your choices regarding use, as well as your rights of access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites.

1. What Information We Collect About You

Our Use of the Subscription Service

We use our own Subscription Service to build webpages that people can visit to learn more about ServiceGo. Information that we collect and manage using the Subscription Service for our own marketing belongs to us and is used, disclosed and protected according to this Privacy Policy.

When You Visit our Websites

You are free to explore the Websites without providing any Personal Information about yourself. When you visit the Websites or register for the Subscription Service, we request that you provide Personal Information about yourself, and we collect Navigational Information.

"Personal Information"

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, or information that we acquire from service providers.

Personal Information includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual.

Navigational information refers to information about your computer and your visits to the Websites such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the "Use of Navigation Information" section below.

Payment information includes information we collect and process from you when you subscribe to the Subscription Service, including credit card numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect other Sensitive Information from you.

Log Files

When you view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by ServiceGo to provide general statistics regarding use of the Websites. For these purposes, we do link this automatically-collected data to other Personal Information such as name, email address, address, and phone number.

Information we collect from third parties

From time to time, we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities, and sources such as social media websites.

2. How We Use Information We Collect

Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our Subscription Services are obligated through our agreements with them to comply with this Privacy Policy.

We Never Sell Personal Information

We will never sell your Personal Information to any third party.

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

improve your browsing experience by personalizing the Websites and to improve the Subscription Service;

send information or ServiceGo content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;

promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;

provide other companies with statistical information about our users -- but this information will not be used to identify any individual user and will only be shared on an aggregate and de-identified basis;

contact you about billing, account management, and other administrative matters;

send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements;

investigate and help prevent security issues and abuse; and meet legal requirements.

We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.

Use of Navigational Information

We use Navigational Information to operate and improve the Websites and to provide you with a better experience when you interact with ServiceGo. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about ServiceGo. Navigational Information, such as IP address, is used to approximate your location. For example, we may use your approximate location to provide content that has been translated or send emails at certain times using your local time zone.

You may disable the collection and use of your location data through browser-, operating system- or device-level settings.

Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.

Retention of Personal Information

How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymise it or, if this is not possible, securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request, as described in the "How to Access & Control Your Personal Data" below.

3. How to Access & Control Your Personal Data

Reviewing, Correcting and Removing Your Personal Information

You have the following data protection rights:

You can request access, correction, updates or deletion of your personal information.

You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.

If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Zoom Privacy Policy

Zoom is committed to protecting your privacy and ensuring you have a positive experience when using the services we provide, which we generally refer to as Zoom or Zoom services, or when visiting our promotional or marketing websites, such as zoom.us and zoom.com.

This policy explains how we handle data, including what we collect and how we obtain it, how we use it, when and if we disclose it, and some of your options for managing your data with Zoom. It applies worldwide to all of our subsidiaries and covers all data that you provide to us, as we describe below.

Information that can be used to identify or be reasonably associated with a specific person is “personal data”. Where the data described in this policy is personal data, we only disclose it in the ways we have stated.

Data you give us

(or that we may receive from another Zoom user, for example, in a meeting invite)

Type of DataExamplesZoom Uses it to
Information that identifies you

For customers: Account owner name, billing name and address, payment method

Your name, username and email address, or phone number, when you use this information to access or use our services

The phone number a Zoom Phone user dials

Create a customer account

Provide Zoom services

Communicate with a customer

Respond to requests for support

Other account dataYour phone number (if you choose to put it in), language preference, password (if SSO is not used), title, department

Create a customer account

Provide Zoom services

Customer content: information you or others upload, provide, or create while using ZoomCloud recordings, chat / instant messages, files, whiteboards, and other information shared while using the service, voice mails

Provide Zoom services*

Store chat logs (for delivery and so you can review and search chat history)

Store recordings, if explicitly requested by the host or Customer

Store voice mail for Zoom Phone

*Zoom does not monitor or use customer content for any reason other than as part of providing our services.Zoom does not sell customer content to anyone or use it for any advertising purposes.

Data that our system collects from you

Type of DataExamplesZoom Uses it to
Technicalinformation about your devices, network, and internet connection

IP address, MAC address, other device ID (UDID), device type, operating system type and version, client version, type of camera, microphone or speakers, connection type, etc.

The phone number of a person making a call using Zoom services (e.g. Zoom Phone)

Connect you to and optimize your experience using our services

Provide Zoom services

Provide customers dashboards and reports

Respond to requests for support

Monitor performance of our data centers and networks

Conduct anonymized, aggregated analytics to improve Zoom’s service performance

Approximate LocationTo the nearest city (we do not “track” your specific location)

Connect you to the nearest data center

Comply with privacy and other laws – for example, so we can provide you with the right notices for your area

Suggest choices such as language preferences

Monitor performance of our data centers and networks

Respond to requests for support

Information about how you use Zoom (this is NOT information or content you share in your meetings or in chats)

Did you use VoIP or a phone call?

Did you shift from the mobile client to the desktop?

Optimize your Zoom experience

Respond to requests for support

Conduct anonymized, aggregated analytics to improve Zoom’s performance.

Setting and preferences chosen by the user

Join with video off

Require meeting password

Enable waiting room

Do not allow screen sharing other than host

To provide you choices for how you use Zoom
Metadata

Duration of the meeting / Zoom Phone call

Email address, name, or other information that a participant enters to identify themselves in the meeting

Join and leave time of

participants

Name of the meeting

Date / time that meeting was scheduled

Chat status (unless a setting is actively chosen by user)

Call data records for Zoom Phone

Provide Zoom services

Provide customers dashboards and reports

Respond to requests for support

Recordings

If you attend a Zoom meeting or webinar as a participant, the host may choose to record the session, and if so, the host is responsible for obtaining consent from you. Zoom helps hosts obtain consent from meeting participants by providing visual and audio cues to alert participants of a recording. A meeting host may even turn on a pop-up notice which requires a participant to click a “continue” button to acknowledge notice of the recording. Recordings may contain personal data and may be stored in Zoom’s cloud at the request of the customer. A meeting host may choose to store a recording of a meeting on the host’s local storage device, not in Zoom’s cloud. When a host chooses to do that, Zoom does not have any control over the recording. Our customer may also request that a transcript be made of the recording stored in our cloud. The transcript, which may also contain personal data, is treated the same way as the recording by Zoom.

Zoom Phone allows customers to record phone calls, receive voice mail recordings, and obtain transcripts of voicemail, all which may contain personal information and also be stored in our cloud.

Zoom does not monitor, access or use the recordings or transcripts that a meeting host or Zoom Phone customer may choose to store in Zoom’s cloud, unless he or she requests us to, for example, to provide technical support.

Attention Tracking

If you attend a Zoom meeting or webinar as a participant, the host (or their account administrator) may have enabled Attention Tracking. This feature is operational only when a host is sharing their screen. It places a small clock icon next to a participant’s name to indicate only to the host when Zoom is not the active window on the participant’s computer for more than 30 seconds, when the host is sharing their screen. While Zoom may provide certain tools to show that attention tracker is on, it is the meeting host’s responsibility to notify meeting participants if this feature is in use. Neither the meeting host nor Zoom can see or access any other applications on a participant’s screen or computer. Also, the Attention Tracker does not allow Zoom to monitor what takes place in a meeting, and does not apply to meetings where screen sharing is not turned on. Using other features of the service does not activate Attention Tracker.

Data you canchooseto give us

Type of DataExamplesZoom Uses it to
Information that identifies youYour name, username, physical address, email address, phone number

Create an account when you sign up

Respond to requests from you

Send you marketing communications, unless you tell us not to (or if you say it’s OK, i.e., opt-in)

Information about your jobCompany, title, department

Provide tailored information

Respond to requests from you

Payment information

Credit/debit card (goes directly to our payment processor; credit card information is not accessed or stored by Zoom)

Charge you when you sign up for a paid plan

Data we may obtain about you

Type of DataExamplesZoom Uses it to
Data collected through the use of cookies and pixels

Data collected from tools such as Google Analytics and Google Ads

>(All cookies are visible in the Cookie Preferences tool. You have control over what non-essential cookies you accept. For more information, see ourCookie Policyand the Cookie section below)

Analyze how our website is used so we can improve your experience

Allow you to do things like completing orders, sharing pages, and remembering settings.

Evaluate the success of our Marketing campaigns

Send you tailored Zoom advertising when you are on other sites.

(For more information on how Zoom uses cookies, see ourCookie Policy)

Third Parties

Data Enrichment services

Mailing Lists

Public Sources

Provide tailored information

Respond to requests from you